I have been an AT&T customer for quite a few years and I have rarely had a bad word to say about them. I have rarely experienced anything other than pretty good service from them. Their prices have never seemed too bad for our needs either. We have a grandfathered â€˜unlimitedâ€™ data plan as well as a couple of tablet plans. I get a decent corporate discount too. I often read about the â€˜evil empireâ€™ and their terrible service, but apart from a couple of local â€˜low signalâ€™ spots I rarely have a phone that does not work.
Virtually without fail AT&T have managed to resolve my issues, usually first time too.
I therefore often do not understand the hate that seems to be directed to them.
Last night Dom came over, in need of a loaner phone. He is on T-Mobile and he is not due for an upgrade until March. He is also a Blackberry user and for reasons that are probably more related to RIMâ€™s declining quality, they barely last â€˜five minutesâ€™. It seems that he is constantly complaining that his phone is broken. Last night his Phone was showing a serious screen issue, only the left hand Â¼ of the screen was showing anything other than something that looked like TV noise. I tried the usual BB things, swear at it, pulling the battery, slamming it against the wall and threatening it with violence â€“ none of this worked.
So I dug through my phone drawer and found an older heavily modified HTC Aria â€“ this is running Cyanogenmod 7 and is a great little phone. Sticking his TMO SIM card in required that we typed in the SIM unlock code. Which we did not have â€“ so after a swift Google I called AT&T and spoke to a tech support operative. She was able to ask around and then eventually come up with an unlock code. Â She was super nice through the entire 40 minute call and honestly apart from how long it took, I have nothing bad to say. Once more they came through for me.
I really do not understand the animosity towards themâ€¦.