Dell Math
Well, maybe not that bad, but there is something woefully wrong with Dell math.
let me explain….
Over the weekend the [V] keycap fell off the brand new Gateway laptop that we purchased last weekend. The support from them was somewhere North of ‘appalling’ and close to ‘Rude and Obstructive’, so rather than send off a brand new laptop to get it ‘fixed’ we took it back to the store and asked for a refund. While all the time promising never to buy another Gateway computer. Ever. Again.
During our search for a replacement we looked at HP (I get a corporate discount) and Dell (again I get a small discount) but in order to qualify we needed to order online.
After exhausting the possibilities at Office Depot, Staples, Fry’s and Worst Buy, we ended up shopping from the sofa.
I budgeted $600.
Dell have a factory refurbished/made to cancelled order site and after a lot of searching in the outlet store I found the perfect machine, it comes with enough options to set the price to $719 in the regular store – or $660 with my discount.
Or $529 plus tax with free shipping for a ‘made to order, but cancelled’ machine…
So I thought about it for a few moments and hit ‘Buy Now’ for $529 + $46.25 tax. That is $575.25.
The checkout gave me a total of $575.25 and I entered my credit card and all was well.
The order acknowledgement said $575.25 too.
So imagine my surprise when I see a charge of $591.25 against my bank account.
The $16 is a California charge for the recycle fee.
But it does not mention this. At. All.
Not until you spot the ‘bad math’ and you start to hunt deeper and deeper into the e-mails and you figure it out.
I have suggested that they refund this as I am not happy.
The suggested I cancel the order.
I sighed, deeply.
I just got an e-mail to say that it shipped, so I guess that I am paying $591.25…..
